Privacy Policy
A legal disclaimer
Last updated: Tuesday 3rd February
WHY Hospitality Group (“we”, “us”, “our”) is committed to protecting your privacy and handling personal data in a fair, transparent and responsible way.
This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.
Who we are
WHY Hospitality Group
Email: info@whyhospitality.com
We operate products and services including WHY HATS, ZEST:R, consulting services and training programmes.
For the purposes of UK data protection law, WHY Hospitality Group is the data controller of the personal information described in this policy.
What information we collect
We may collect and process the following information:
Information you provide to us
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Name
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Email address
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Phone number
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Organisation and role
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Message content when you contact us
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Information submitted via forms (e.g. contact, investor deck download, demo requests, bookings)
Automatically collected information
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IP address
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Browser and device information
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Pages visited and interactions on our website
This information is collected using cookies and analytics tools (see Cookies section below).
How we use your information
We use your information to:
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Respond to enquiries and messages
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Arrange calls, demos, pilots or bookings
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Share information you have requested (including investor materials)
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Improve our website and services
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Maintain site security and performance
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Comply with legal and regulatory obligations
We only collect and use personal data where we have a lawful basis to do so, including consent, legitimate interest, or contractual necessity.
Marketing and communications
We do not add people to marketing lists without consent.
If you opt in to receive updates, you can unsubscribe at any time using the link in our emails or by contacting us directly.
Sharing your information
We do not sell your data.
We may share limited personal information with trusted service providers where necessary, including:
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Website hosting and infrastructure (e.g. Wix)
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Email and form delivery services
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Analytics providers (e.g. Google Analytics)
These providers only process data on our instructions and are required to keep it secure.
Data storage and security
We take reasonable technical and organisational measures to protect your personal data.
Data is stored securely using reputable third-party platforms that comply with UK and EU data protection standards.
We keep personal data only for as long as necessary for the purpose it was collected.
Cookies
Our website uses cookies to:
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Enable core site functionality
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Understand how visitors use the site
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Improve performance and user experience
You can manage or disable cookies through your browser settings. A cookie consent banner is shown when you first visit the site.
Your rights
Under UK data protection law, you have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate data
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Request deletion of your data
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Object to or restrict certain processing
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Withdraw consent where applicable
To exercise any of these rights, please contact us at info@whyhospitality.com.
Children’s data
Our services are not directed at children, and we do not knowingly collect personal data from anyone under the age of 16.
Changes to this policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
Contact us
If you have questions about this Privacy Policy or how we handle your data, please contact: